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2025 KELER Group - Partner ESG Form

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  1. 2025 KELER Group - Partner ESG Form


2025 KELER Group - Partner form

Dear Partner,

It is of paramount importance to the KELER Group that we operate responsibly, taking sustainability and ESG aspects into account. This year, we started to work on our first sustainability report. We are in the first phase of the report preparation process, in which we would like to involve our partners, clients, suppliers and other important stakeholders who are affected by our operations.

Please help us in our work by completing the questionnaire below, which examines how certain sustainability issues may affect society and the environment, and what risks or opportunities they may pose to the KELER Group's operations from a financial perspective.

Your answers will help us:

  • better understand what our partners, clients and stakeholders consider important among the topics listed,
  • identify areas, where we can make a real difference,
  • ensure that our future sustainability report reflects real expectations and priorities.

The questionnaire takes approximately 10-15 minutes to complete. When scoring your answers, please rate them on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important. All responses will be treated confidentially, and the results will be used in aggregate form to prepare our sustainability strategy and reporting.

Please complete the questionnaire in one go, without interruption. If you stop filling in the questionnaire, your answers will be lost!

Thank you for sharing your thoughts with us and contributing to the responsible and transparent operation of the KELER Group in the future.

Best regards,
The KELER Group’ Sustainability Team

Why is this topic important to the KELER Group?

Digitisation and the replacement of paper-based processes with electronic solutions directly contribute to reducing operational energy consumption and resource requirements, thereby mitigating the KELER Group's (indirect) impact on climate change. Less paper, postage and physical archiving reduce the associated transport and logistics emissions, waste generation and the carbon footprint associated with office operations.

At the same time, digitisation promotes process efficiency and data security, while contributing to a reduction in employee workload and manual errors.

For the KELER Group, all this strengthens the sustainable operation and long-term resilience of its critical infrastructure function.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.

Why is this topic important for the KELER Group?

The operation of the KELER Group's IT systems (data centres, servers, security solutions) requires a lot of energy, which can indirectly lead to significant greenhouse gas emissions. Energy efficiency measures – such as virtualisation, cloud-based systems and modern cooling technologies – are therefore key to mitigating climate change.

The use of 'green IT' solutions offers not only environmental benefits, but also operational and financial advantages: more stable operation, lower energy and maintenance costs, and less exposure to energy price fluctuations.

In addition, environmentally conscious IT developments – such as electronic signatures and document management – support the transition to digitalisation and reduce the carbon footprint of office activities.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.

Why is this topic important for the KELER Group?

The KELER Group's operations are not particularly carbon-intensive and take place mainly in an office environment, but the energy supply of buildings (heating, cooling, lighting), the operation of the vehicle fleet and commuting to work have a significant environmental impact. These also contribute to climate change and air pollution, as emissions from energy consumption and transport increase the carbon footprint, while local air pollution (nitrogen oxides, particulate matter) and noise pollution affect local communities.

Energy-efficient lighting, thermal insulation and increasing the proportion of hybrid or electric vehicles can reduce direct emissions, while encouraging home working and public transport can reduce harmful emissions from transport.

All this is important not only from an environmental perspective, but also in terms of reputation and compliance, as the KELER Group must also meet the ESG regulatory requirements expected in the financial sector.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.

Why is this topic important for the KELER Group?

The administration and settlement of sustainable financial products, such as green and social bonds, supports the contribution of financial markets to climate goals. As a critical financial infrastructure provider, the KELER Group can play a key role in the green transition of capital markets by providing a secure, transparent and compliant platform for the issuance and registration of these products.

Expanding the service portfolio in this area also opens up new market opportunities, in line with international trends (EU Green Bond Standard, SFDR, EU Taxonomy). By managing green and social bonds, KELER can indirectly contribute to the fight against climate change and the financing of social investments, thereby strengthening the institution's ESG-compatible operation and reputation.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.

Why is this topic important to the KELER Group?

The stable operation of the KELER Group is based on the expertise and commitment of its employees. Overwork, high project intensity and limited human resource capacity increase the risk of stress, burnout and staff turnover, which directly affects operational security and service quality.

The mental and physical well-being of employees, wellbeing programmes, flexible working arrangements and managerial attention contribute to long-term retention and meet the requirements of international sustainability reporting standards (workplace safety, health, training, diversity, etc.).

Supporting employee wellbeing is not only an HR issue, but also a factor in business resilience, which is a prerequisite for the success of the ESG transition.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.

Why is this topic important to the KELER Group?

As a central financial infrastructure player in a monopoly position, KELER operates in a position of social trust. Therefore, responsible, transparent communication and social programmes that increase financial awareness and community and social responsibility are of paramount importance.

Corporate social responsibility (CSR) initiatives – such as educational collaborations, professional conferences, community projects or civil partnerships – contribute to making the KELER Group not only a regulated market participant, but also an active supporter of the development of financial culture.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.

Why is this topic important to the KELER Group?

The KELER Group's operations are based on secure data management and maintaining market confidence. The financial and securities transaction data managed by the organisation is sensitive information, the compromise of which would pose not only a reputational risk but also a systemic risk to the stability of the Hungarian financial market. Maintaining trust is not only a legal obligation for the KELER Group, but also a social responsibility, which is a key element of trust in the financial system.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.

Why is this topic important for the KELER Group?

The KELER Group's client relationships are entirely with institutional players, but the quality and reliability of its services directly affect the stability and security of the financial market as a whole.

Customer satisfaction represents not only business value but also social value, as trust is the basis for the smooth functioning of the financial infrastructure. Through digital developments and transparent information processes, the KELER Group aims to provide fast, accurate and accessible services to all its customers.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.

Why is this topic important for the KELER Group?

The protection of financial data and transactions is essential for the operation of the KELER Group. The reliability of digital systems is not only an operational issue, but also has a direct impact on the confidence of clients and the financial market. Any data loss or cyber attack could pose a systemic risk that could jeopardise the functioning of the entire securities market infrastructure.

At the same time, investing in cybersecurity also represents a long-term opportunity for KELER: more resilient IT systems and cyber awareness among employees strengthen the stability of the organisation, increase customer confidence and support sustainable operations.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.

Why is this topic important for the KELER Group?

As a financial player of national economic importance, the KELER Group is constantly under the scrutiny of the public and supervisory authorities. A negative event, communication error or data protection incident carries a serious reputational risk, which can undermine customer confidence and market stability in the long term.

Responsible and transparent operation, as well as rapid and credible crisis communication, are key to maintaining reputation. Maintaining trust not only provides protection, but also creates an opportunity for KELER's reliability to become a competitive advantage in the financial sector.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.

Why is this topic important for the KELER Group?

The KELER Group's operations are governed by a strict domestic and European regulatory environment. Compliance with legislation is a fundamental prerequisite for maintaining operating licences, market confidence and business continuity. Non-compliance can pose serious operational, financial and reputational risks, particularly in areas such as cybersecurity (DORA), data protection (NIS2) and sustainability reporting (CSRD).

At the same time, ensuring regulatory compliance also presents opportunities: transparent operations, the development of internal controls and alignment with international standards strengthen KELER's long-term credibility and resilience.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.

Why is this topic important for the KELER Group?

The stability and security of the financial infrastructure largely depends on the modernity of the technological systems used. Outdated or difficult-to-update IT systems increase the likelihood of operational errors, data loss and cyber risks.

Technological renewal is therefore not only important in terms of efficiency, but also in terms of risk management and security. New solutions, such as virtualisation, cloud-based infrastructure and automated processes, reduce the possibility of errors, lower energy consumption and provide the KELER Group with a long-term competitive advantage.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.

Why is this topic important for the KELER Group?

The KELER Group's operations are greatly influenced by the reliability and performance of external partners, especially IT, operational and infrastructure providers. A supplier error or inadequate risk assessment can pose a direct operational and reputational risk.

ESG-based supplier assessment and transparent management of contractual expectations contribute to risk mitigation and increase the organisation's resilience. Building ethical and responsible partnerships can also provide KELER with a long-term competitive advantage and reputational value.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.

Why is this topic important for the KELER Group?

The KELER Group's development and digitalisation projects have a significant impact on the organisation's environmental, social and governance performance. If these aspects are already taken into account in the decision-making and planning stages, this ensures that developments remain sustainable, safe and efficient in the long term.

The integration of ESG considerations into the project portfolio promotes the responsible use of resources and the creation of value through innovation, and contributes to the KELER Group's role as a responsible, transparent and future-proof player in the financial sector.

Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
Please rate this on a scale of 1 to 5, where 1 means you consider it least important and 5 means you consider it most important.
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